Everyone has experience with a problem with their computer while not all of them prevent the computer from operating provides a nuisance to the user, common examples of these types of problems are: Slow reaction/processing speed, unresponsive keyboard shortcuts, as well as delayed or reopening programs. In this blog post we are going over some basic steps that you can try to fix the problem before you need to bring the system into a shop for servicing.

1. Shut down or Restart the system: computers are not made to run 24/7/365 even online servers need time shut off to cool off and re calibrate, users just do not see this do to the fact while one server is down users access the same information (whether that is a web page(s), documents, est.) from another server that has the same data on it to provide the service that the one that was shut off does whenever it is down or busy. Restarting your computer provides your computer the opportunity to self check and as well gets rid of data that is stuck in the RAM that leads to delayed opening due to having to overwrite the information that is there already.  If you are wondering about when you should shut off your computer into  your schedule around using the device for your life, I recommend this:

• If you are going to be away from the device and it is not running any task you want it to do without you (such as idling in a game, calculations, virus scans, est.) for more than 2-3 hours turn it off
• Smart phones can be turned off while you are near another known phone line (work desk, home if you have a land line) due to people knowing that you can be reached at that line, and texts get to you when your smart phone gets turned back on.
• Any rechargeable computer/Device (smart phones, tablets, handheld consoles recharge faster when they are turned off.

2. Clean up unused or old files and programs: computer get slower when they have more data on them. You can make sure that your files are clean by deleting/ archiving into another location any files that is not in your computer. For programs check to see if you are using the program at all if not, you can safely uninstall it, but first make sure that there is not any files that need that program to open and if there are, attempt to turn them into PDF files or another easily opened format instead, this will not only reduce the data of the file needing to be stored but allows you to remove a bulky program.

3.  Check your input devices for any non-common locks or settings: this is for desktop computers some keyboards have locks and options on them to prevent accidental button pressing during normal operation, the problem here is if you need to use those shortcuts or keys you are out of luck if that lock is on. This even happens with standard keyboards due to the nature of Number lock disallowing any number pad input making it difficult to quickly input numbers. My personal computer has a lock for the F1-F12 keys which is okay to prevent messing up while typing but can get in the way when you use these keys for games

4. Check your devices and programs settings/ preferences and key binds: sometimes a computers strange behavior is actually caused by the devices or the programs settings and preferences and sometimes by custom key binds when a computer and its programs are used by multiple people. I will cover each one and its affects:

• Device Settings and preferences include and is not limited to: Desktop images, pointer type, Screen brightness, Screensaver timing, and other overarching system details.
• Program settings and Preferences very depending on the program but for sake of remedy we are going to use a word processor in these settings are: default font type, font size, paragraph spacing, spacing between lines, shortcut key binds (Ctr + (S,Z,X,C)) and so on.
• Key binds are any user created or program created shortcuts used to perform common tasks with simple commands the most well known key binds are Ctr +S: Save, Ctr + C: Copy selected, Ctr +Z: undo last edit, Ctr + X: cut selected, and Ctr + V: Paste copied data.

5.  Make sure that programs you are not using are shut down: this applies to smart phones and tablets more than desktops and laptops due to the nature of their closing, if you are using a tablet or smart phone most of the time when you exit out of a program to the home screen that program is still running in the back ground and using up memory to run, the exact way to close the program for good varies by brand but once the program is closed it will free up memory for other tasks increasing your devices speed.

6.  Clean desktop: making sure that your desktop/ app screen is clean is a major boon to performance it can still hold the exact same number of files, applications, apps est. due to folder making however the less actual icons that the device has to display at a time the faster it goes.
7.  Check your connectivity to the internet: this is for Wi-Fi problems in general check your devices connection icon to make sure that

• There is no connectivity errors to the router
• Check an actual browser to make sure that there is not additional log in information/ terms you need to be made aware of (public WI-Fi)
• That your connection to the router is strong enough for what you are doing

8.  Can you cope or fix with the problem by yourself:  if the problem you are having with your device is manageable for you then you can live with the issue as a quirk of the device, just make sure that the issue is not a sign of something going bad, a simple online search should usually turn up about a non-ideal element of the device and if it is a design decision or not an you may find ways around that limitation.

9.  Install antivirus: make sure that you have an anti-virus and anti-malware programs on you computer and they are up to date, a number of problems with computers are caused by malicious coding and these programs are a adequate defence against these types of programs.

10.  Make sure that all Anti-malware and anti-malware programs are set to run regular scans of your computer, once a week is sufficient more if you go online a lot. These scans should be at the highest sensitivity possible meaning that they will take time to complete taking up resources from all over your hard drive making it hard to use other aspects of the system so schedule them for non peek times to perform them, Lunch time is a good choice.

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Just to let you know this actually happened to me so I will share the fix one day I started up my computer and tried to go onto the internet and I was greeted with a error message that said that the response is not yet valid It took me several tries plus waiting to discover that this error was not from the web page or it’s hosting but on my end ill explain why.
 
When you log into a HTTPS domain (Secure HTML site) the site requires that the computer accessing it has a proper time, at that point my computer had the wrong date I do not remember if I entered the date wrong before hand or got changed by a glitch/ lost time by a bad minute enter, but this is easy to fix.

To fix the time on a Windows platform go to the time section of your task bar and click the widget after that you can go to set date and time link. This link will take you to the control panel change date and time so if you do not have it on desktop you can find it there. When you are in click on the administrative (shield icon) change date and time option after that you can change the day and time for your system this is how you can fix this computers clock that is stopping you from the web.

on a mac computer i am not as skilled to to lack of time working with apple computers being a personal preference but the idea is roughly the same.
select the apple menu then go to preferences
click on the date and time icon or you can go to the view menu then go to set day and time
from what i heard online and experienced though apple tablets i have herd that you can automatically set the devices time so that is one less step that is probably the hardest to complete.


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There is going to be a time when despite your best efforts you are going to have a problem with your computer that you cannot fix on your own either your personal or your business computer or computers, today we are going to go over the checklist that you will want to go over the factors to keep in mind when finding a place for computer maintenance.
 
To let you know we here at Ducktoes offers Calgary IT Support, you can find our business services in the link.
 
So let’s go over the factors you will want to keep in mind:

1. Location: whether it is within your city, town or even in your building you will want to make sure that the company that is nearby the physical location of your devices. This has a major advantage when coming to make sure that the professional you hired gets to the device that needs to be worked on, not all cases will need an actual technician to see the physical device but for the ones that do it makes it so much easier for you to get your computer to a technician in a timely manner especially for business computers that need to be used.
2. Trustworthiness:  lets face it you are leaving a fairly valuable device with possibly more valuable information stored on it in another person's hands, so whoever you have to the services you need to make sure that you can trust. A great way to make sure of this is looking at the person’s certifications and other clients and to the fact that company’s including us like to show the top clients we worked with this is a good indicator.
3.  Price: Let’s face it this will always be a factor in any business or personal decision this is pretty self explanatory however this factor is the key factor of whether you fix the original computer or go through the effort of buying another computer and putting all your original files onto the new computer.

 
 
These are the most prevalent factors of making the decision of who should perform IT Support for you or your business. Thank you for reading and if you have any need for computer repair please visit us. we offer Server and network problems, workstation troubleshooting, IT Support for business. POS support, Hardware installs and troubleshooting, Hard drive support including
Raid,
Outsourcing Business IT Department and Techs,
Software troubleshooting,
Voice over IP Support and Installation,
BCM 5.0 Support and Installation,
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Backup and recovery,
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